Help Center
Most questions are answered below. Can't find yours? Use the form at the bottom.
Frequently asked questions
How do I cancel my Pro subscription?
Open your account's billing portal (link in your welcome/receipt email) and cancel in one click — no need to contact us.
Can I get a refund?
Yes, within 14 days of any charge, no questions asked. Request it from the billing portal.
How do I take a good photo for the AI strip scan?
Hold the wet strip next to its color chart (usually printed on the bottle) in good natural light, with no shadows across the pads. The AI reading is always shown to you for confirmation before it is saved — strips are less accurate than drop tests, so double-check against the chart yourself.
How often should I test my water?
Pools: 2-3 times a week in season. Hot tubs: 2-3 times a week, plus before and after heavy use.
My numbers look wrong — what should I do?
Re-test with a fresh sample taken at elbow depth, away from jets or returns. If a reading still looks off, your test strips or reagents may be expired — check the date on the bottle.
I didn't get my reminder email.
Check your spam folder and confirm the email on your account matches your inbox. Reminders go out once a day.
Still need help?
Email us and we'll get back to you within 2 business days. We don't offer phone or live chat support.
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